As part of our commitment to transparency, I wanted to alert you
to some errors related to publishing cases in Westlaw® and our print volumes
that we have now corrected.
In March, Thomson Reuters became aware that small portions of
text were missing in a number of new cases posted to Westlaw due to the
introduction of an upgrade to our PDF conversion process in November 2014. We
immediately conducted an investigation, which revealed that approximately
one-half of one percent (0.5%) of total decisions added to our collection
during this period were affected by these issues. We have now corrected those
cases on Westlaw and we will be shipping replacement print volumes to all
affected customers as soon as possible. We will work closely with those
customers to minimize any disruption.
Our analysis of the cases found that none of these issues
resulted in any change to the meaning of the law. To provide clarity, we are
posting examples of the issues, as well as a listing of all corrected cases, here. We will post all affected cases with
corrections highlighted within the text.
Additional details and answers to common questions can be found here. If you have questions, please contact
your sales representative or Thomson Reuters Customer Service at
1-800-249-9378.
We are very aware of our crucial role in supporting the U.S.
legal system, and there is nothing more important to us than delivering the
best possible solutions and customer service to you. Please accept our
apologies for our errors. We are very sorry for the inconvenience.
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