As part of our commitment to transparency, I wanted to alert you to some errors related to publishing cases in Westlaw® and our print volumes that we have now corrected.
In March, Thomson Reuters became aware that small portions of text were missing in a number of new cases posted to Westlaw due to the introduction of an upgrade to our PDF conversion process in November 2014. We immediately conducted an investigation, which revealed that approximately one-half of one percent (0.5%) of total decisions added to our collection during this period were affected by these issues. We have now corrected those cases on Westlaw and we will be shipping replacement print volumes to all affected customers as soon as possible. We will work closely with those customers to minimize any disruption.
Our analysis of the cases found that none of these issues resulted in any change to the meaning of the law. To provide clarity, we are posting examples of the issues, as well as a listing of all corrected cases, here. We will post all affected cases with corrections highlighted within the text.
Additional details and answers to common questions can be found here. If you have questions, please contact your sales representative or Thomson Reuters Customer Service at 1-800-249-9378.
We are very aware of our crucial role in supporting the U.S. legal system, and there is nothing more important to us than delivering the best possible solutions and customer service to you. Please accept our apologies for our errors. We are very sorry for the inconvenience.